Terms & Conditions
EC Live Online English Courses
Payments may be made by bank transfer or credit card and must be received in full 3 working days prior to the course start date. A one-week tuition deposit must be paid immediately upon booking by credit card or by bank transfer. No new bookings will be received after Wednesday for programmes starting the following Monday. A booking confirmation will only be sent when the full payment has been received. Bank details are provided on the invoice. Payment must include all bank transfer charges (including intermediary bank charges).
2. REFUND AND CANCELLATION FEES
- If EC cancels a programme after a student’s enrolment, EC will refund all monies already paid.
- All refunds are made to the original fee payer.
- Once eBooks have been issued, the materials fee becomes non-refundable.
- Refunds will be made within 45 calendar days of the documented date of cancellation.
Course cancellation prior to the course start date
To students cancelling 14 days or more prior to the course start date, EC will refund fees received in full.
Students who are cancelling or postponing in less than 14 days prior to the course will be charged a cancellation fee equivalent to 1 week of tuition.
Course cancellation, reduction after the course start date
After the start date of a student’s course, any lesson not attended or entered late, hours reduced, cancelled or shortened, at the student’s request, are nonrefundable. Should a student’s personal schedule change, students may take a break from their studies or request a change of time zone by the Wednesday before the desired changes.
For any lessons missed due to technical issues originating from student’s internet connection or faulty equipment, EC will not refund, reduce the fees, credit or offer additional lessons.
Should a student enrolled in the EC Live University Pathways Program achieve the required level for university placement before the completion time estimated at the time of booking, the student may be eligible to receive full refund for any cancelled weeks. Eligible students must have an established study plan at the
time of booking to qualify and students who change their target level during the program are not eligible.
In the unlikely event that EC would be responsible for technical difficulties obstructing student’s ability to follow the lessons, a credit will be issued to the
student for the missed lessons.
3. CHANGES TO ENROLMENT
EC reserves the right to charge an administration fee of 50EUR/CAD each time the course is changed after EC has confirmed the initial enrolment.
No changes can be made to a student’s program once a week has started.
A downgrade in course type after booking is considered a cancellation and the same refund policies will apply.
All One-to-One lessons require 24 hours’ notice for postponements. If notice received in less than 24 hours, the lesson will be charged in full.
4. PUBLIC HOLIDAYS FALLING ON A WEEKDAY
U.K Public Holidays are followed: New Year’s Day, Good Friday, Easter Monday, Christmas Day and Boxing Day
Any public holidays that occur during a student’s programme will appear on the booking confirmation and there is no refund for lessons missed due to a public holiday.
All published course start dates fall on a Monday. However, if this day is a public holiday, the course will begin on the following working day.
5. LEVEL OF ENGLISH?
If a student does not have the minimum level of English required to follow a specific course, as determined by EC’s Placement Test, EC reserves the right to move the student to an appropriate course for their level.
6. LIVE CLASS INFORMATION
Courses run from Monday to Friday and are scheduled in chosen times zones.
EC reserves the right to change the timetable structure.
One-to-One lessons are dependent on the availability of teachers and will be scheduled accordingly.
One-to-One lessons reserved with less than 24 hours’ notice may not be accommodated.
7. PHOTOGRAPHY/FILMING & RECORDING
Students agree that photographs, videos, artwork or other works, as well as recorded or written testimonials; may be used, stored or transferred internationally by EC, or by a third-party agent, for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification. If students do not wish to participate, EC will respect their wishes but it is the student’s responsibility to absent themselves from the photograph/video. Online lessons may be recorded for quality and training purposes.
Students also agree to ensure that their webcam is switched on throughout each lesson.
8. ONLINE BEHAVIOUR
Students must respect their classmates and teachers by taking their lessons in an appropriate environment (quiet, clear background, camera on).
Both students and teachers must ask for authorisation before recording any part of a lesson. Students should not record any part of the main lesson with their teachers unless they have their teacher’s permission.
Students should not share any personal information on the MS Teams platform. There is a secure login with MS Teams.
Students posting inappropriate or offensive materials may be removed from their course and any inappropriate material posted on the MS Teams platform will be removed immediately.
9. DATA PROTECTION
EC and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. EC will not be liable in the event that any service contracted to be supplied by EC becomes impossible to supply for any reason or any cause outside the control of EC.
11. FORCE MAJEURE
EC shall not be responsible for any failure to comply with any of its obligations if the failure is occasioned by any cause beyond EC’s reasonable control and despite the exercise of reasonable diligence and without incurring additional costs, cannot be prevented or avoided. Force majeure events shall include but shall not be limited to, act of government, war, threat of war, riot, civil strife, general labour disturbance, such as a boycott, strike, lockout, or ‘go slow’ directives, terrorist activity, natural or nuclear disaster, rolling blackouts, cloud computing outages, cyber-attacks, unusually adverse weather conditions, closure of an EC Centre, infectious diseases, viruses, plague, epidemic or pandemic health crises (caused by viruses such as Ebola, H1N1, H5N1, Zika, COVID-19, and other communicable diseases), or any action taken by a government or public authority, including prohibition of entry into a country or region of a country, promulgation of quarantine measures, ordering the “lockdown” of the whole or part of a country.
It is acknowledged that the epidemic health crisis in connection with COVID-19 and any related quarantine and actions of a governmental authority shall be considered a force majeure event for the purpose of these EC Terms and conditions, even though the health crisis has arisen prior to the effective date.
EC Terms and Conditions are applicable to all students and agents.
13. VALID PRICES
Prices are valid for start dates from 01 January 2023. Prices are subject to change without notice and will be confirmed upon invoicing.
14. UPDATES TO TERMS AND CONDITIONS
All Terms and Conditions are subject to change.